1. What is Rush, and how does it work?
Rush is a ride-hailing platform in Nigeria that connects riders and drivers through a unique pricing system. Riders suggest their preferred fare, and drivers can accept or counter the offer, ensuring flexibility and fairness.
2. How is Rush different from other ride-hailing apps in Nigeria?
Rush uses a dynamic counterbid model, unlike traditional platforms with fixed fares and automatic driver assignments. This allows both parties to agree on a price before the ride starts.
3. What is the counterbid model, and why is it better?
It allows riders to propose a price and drivers to accept or negotiate. This ensures fair pricing and transparency for both sides.
4. Is Rush available in every Nigerian city?
Rush is expanding steadily across major cities. Check the app to see if it’s available in your area.
5. Where can I download the Rush app?
Download “Rush Ride-Hailing” on the Google Play Store or Apple App Store.
6. Is Rush available on Android and iOS?
Yes, Rush supports both Android and iOS devices.
7. How do I sign up as a rider?
Download the app, enter your mobile number, and follow the prompts to set up your account.
8. How can I register as a driver?
Visit the "Rush Driver" section on the app or website, upload the required documents, and complete your registration.
9. Can I choose the type of vehicle I want to ride in?
Yes, you can select your preferred vehicle category when requesting a ride.
10. What types of vehicles are available on Rush?
Options include Sedans, SUVs, Hatchbacks, Minivans, Pickups, Trucks, Cargo Tricycles, Motorcycles, and Taxis.
11. How are fares determined on Rush?
The fare is agreed upon between the rider and driver through the counterbid system—no hidden charges.
12. Can I set or negotiate my ride fare?
Yes! You start by proposing a fare, and the driver can accept or offer a counter price.
13. What payment methods are accepted?
Rush supports Mobile Money, cash, and in-app payments.
14. Can I pay with Mobile Money?
Absolutely. It’s one of our primary payment options.
15. Is cash payment allowed?
Yes, you can pay in cash at the end of your ride.
16. Are there hidden fees?
No. Once a price is agreed upon, it’s final. No hidden charges.
17. What is Rush’s commission for drivers?
Rush charges a 12% commission for city rides and 10% for intercity rides.
18. Are intercity rides priced differently?
Yes, intercity rides have higher per-kilometer rates due to longer distances.
19. How do I access my ride receipt?
Receipts are emailed and also available under your trip history in the app.
20. What should I do if a driver asks for more than the agreed fare?
Report the issue via the app. Our support team will investigate and take appropriate action.
21. How do I book a ride?
Open the app, enter your pickup and drop-off locations, propose your fare, and wait for a driver to respond.
22. Can I schedule a ride ahead of time?
Yes. Scheduled rides are available for convenience.
23. What if I forget something in the car?
Use the trip history to contact the driver or reach out to customer support.
24. Can I cancel a ride after booking?
Yes, but a cancellation fee may apply depending on the timing.
25. How do I rate my driver?
You’ll be prompted to rate your driver after each trip.
26. Is it safe to ride with Rush at night?
Yes. Nighttime rides are supported with safety features like SOS and ride tracking.
27. Can I share my trip status with others?
Yes, real-time trip sharing is available for safety and convenience.
28. How do I report a problem with my trip?
Use the in-app support or contact customer service directly.
29. Can I request a specific driver?
You can favorite a driver and choose them again if they’re nearby and available.
30. What safety features are available for riders?
Rush includes AI trip monitoring, an SOS button, and real-time ride sharing.
31. How do I become a Rush driver?
Sign up through the Rush Driver app or website by submitting the required documents.
32. What documents are needed to register as a driver?
You’ll need a valid driver’s license, national ID, roadworthy certificate, insurance, passport photo, and police clearance.
33. What kinds of vehicles are accepted?
Rush accepts Sedans, SUVs, Minivans, Hatchbacks, Pickups, Trucks, Tricycles, Motorcycles, and Taxis.
34. Can I work part-time with Rush?
Yes. You choose your working hours—full-time or part-time.
35. How much can I earn with Rush?
Your earnings depend on your hours, vehicle type, and ride volume.
36. How do drivers get paid?
Withdraw earnings via Mobile Money (₦500–₦1,000,000) or bank transfer (₦100–₦2,000,000).
37. What are the withdrawal limits?
Mobile Money: ₦500–₦1,000,000.
Bank Transfer: ₦100–₦2,000,000.
38. How does the daily deposit system work?
Drivers deposit daily earnings via the driver app to maintain performance transparency.
39. Can I reject a ride request?
Yes, drivers can accept or reject offers based on the proposed fare.
40. What safety features are in place for drivers?
Rush provides AI alerts, AR navigation tools, and driver safety guidance.
41. How does Rush use AI?
AI powers smart pricing, fraud detection, route optimization, and real-time safety alerts.
42. What AR tools does Rush offer?
AR tools assist with navigation, pickup guidance, and hazard alerts.
43. What does the SOS button do?
The SOS feature sends your live location to emergency contacts and local security responders.
44. Is my data secure on Rush?
Yes. We use encryption and follow international data protection standards.
45. How does route optimization work?
AI and AR systems suggest the fastest and safest routes based on real-time traffic data.
46. How do I report a safety concern or harassment?
Report directly via the app or contact Rush customer support immediately.
47. Does Rush offer 24/7 customer service?
Yes, our support team is available around the clock.
48. Are driver background checks mandatory?
Yes. All drivers go through a background screening, including police verification.
49. How does Rush prevent fraud and fake accounts?
We use live selfie verification, ride history tracking, and strict document checks.
50. Can I track my trip in real time?
Yes. Both riders and drivers can monitor trip progress live through the app.